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Privacy and Data Processing Policy
Last Updated: July 7, 2025
Introduction
This Privacy Policy (hereinafter referred to as the "Policy") describes the practices of RBS Group (hereinafter referred to as "we," "us," "our," or the "Company") regarding the collection, use, storage, protection, and disclosure of personal data obtained from users (hereinafter referred to as "you" or the "Data Subject") of our website rbsgroup.ae (hereinafter referred to as the "Site").
We are committed to protecting your privacy and ensuring the transparent processing of your data in strict compliance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other relevant regulations.
1. Definitions of Key Terms
We collect personal data in several ways to provide and improve our services.
3.1. Data You Provide Directly:
We process your personal data only when we have a lawful basis to do so under Article 4 of the PDPL.
5. Data Disclosure and Transfer
We do not sell or rent your personal data. Disclosure of data to third parties is strictly limited:
Our Site uses cookies to ensure functionality, analytics, and personalization.
6.1. Classification of Cookies We Use:
Upon your first visit to the Site, we will ask for your consent to use non-essential cookies. You have the right to withdraw your consent or change your settings at any time. You can manage cookies through your browser settings. Additionally, you can opt out of personalized advertising by visiting Google’s Ad Settings or opt out of other third-party vendor’s use of cookies for personalized advertising by visiting www.aboutads.info/choices/.
7. Data Subject Rights (Your Rights)
Under the PDPL, you have the following rights concerning your personal data:
8. Data Security
We implement appropriate technical and organizational security measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include data encryption, access controls, use of firewalls, and internal security policies and staff training.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Upon expiration of the retention period, the data will be securely deleted or anonymized.
10. Cross-Border Data Transfers
Should we need to transfer your personal data outside of the UAE (e.g., when using cloud services located in other jurisdictions), we will ensure that such transfer complies with the requirements of the PDPL, meaning it will be transferred to countries with an adequate level of data protection or based on your explicit consent.
11. Children’s Privacy
Our Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected such data without parental consent, we will take steps to delete it.
12. Governing Law and Jurisdiction
This Policy shall be governed and construed in accordance with the laws of the United Arab Emirates. Any disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Dubai.
13. Amendments to this Policy
We reserve the right to amend this Policy. In the event of significant changes, we will notify you by posting the updated version on this page with a new effective date. We encourage you to review this Policy periodically.
This Privacy Policy (hereinafter referred to as the "Policy") describes the practices of RBS Group (hereinafter referred to as "we," "us," "our," or the "Company") regarding the collection, use, storage, protection, and disclosure of personal data obtained from users (hereinafter referred to as "you" or the "Data Subject") of our website rbsgroup.ae (hereinafter referred to as the "Site").
We are committed to protecting your privacy and ensuring the transparent processing of your data in strict compliance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other relevant regulations.
1. Definitions of Key Terms
- Personal Data: Any information relating to an identified or identifiable natural person ("Data Subject"). This includes, but is not limited to, name, phone number, email address, IP address, location data, and other information that can directly or indirectly identify you.
- Processing: Any operation or set of operations which is performed on personal data, such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
- Data Controller: The legal entity which determines the purposes and means of the processing of personal data. In the context of this Site, the Data Controller is RBS Group.
- Consent: Any freely given, specific, informed, and unambiguous indication of the Data Subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
- Company Name: RBS Group
- Legal Address: Business Bay, The Exchange Tower, Office 304, 3rd floor, Dubai, United Arab Emirates
- Contact Email: info@rbsgroup.ae
- Contact Phone: +971 4 587 7086
We collect personal data in several ways to provide and improve our services.
3.1. Data You Provide Directly:
- Contact Information: Name, phone number, and email address when you fill out forms such as "Request a Quote," "Get a Calculation," or when you communicate directly with us.
- Information in Communications: The content of your inquiries and messages, which may include details about your project or preferences.
- Device and Browser Information: IP address, geolocation data (at the country/city level), browser type and version, device type, screen resolution, language, and operating system.
- Interaction Data: Pages viewed on the Site, time spent on pages, clicks, navigation paths, access timestamps, and referring URLs. This data is collected using cookies and similar tracking technologies.
- Analytics Services: We use services like Google Analytics to collect and analyze traffic data. These services may collect information sent by your browser as part of a web page request.
- Advertising Platforms: If you visit our Site via an advertisement (e.g., Google Ads), we may receive non-identifying information about which ad led you to us.
We process your personal data only when we have a lawful basis to do so under Article 4 of the PDPL.
Purpose of Processing | Categories of Data | Legal Basis |
Processing Requests and Providing Services | Contact Information, Information in Communications | Performance of a contract with you or to take pre-contractual steps at your request (Art. 4(2) PDPL). |
Communication and Customer Support | Contact Information | Our legitimate interests in providing effective customer service, and your consent. |
Site Improvement and Analytics | Technical and Usage Data | Our legitimate interests in maintaining and improving the functionality and security of our Site. |
Marketing Communications | Contact Information | Your explicit and unambiguous consent to receive marketing materials (Art. 4(1) PDPL). |
Compliance with Legal Obligations | All relevant categories | Necessity to comply with obligations under UAE law (Art. 4(4) PDPL). |
Security Enforcement | Technical Data | Our legitimate interests in protecting our Site and data from fraud and security threats. |
We do not sell or rent your personal data. Disclosure of data to third parties is strictly limited:
- Service Providers: We may engage third parties to perform services on our behalf (e.g., hosting, IT support, CRM systems). We require them to adhere to strict confidentiality obligations and only permit them to use the data to fulfill the agreed-upon services.
- Analytics and Advertising Partners: We share aggregated or pseudonymized data with partners, such as Google, for analytics and to display relevant advertising.
- Law Enforcement and Government Authorities: We may disclose your data upon a lawful request from a court or authorized government bodies of the UAE.
- Corporate Transactions: In the event of a merger, acquisition, or sale of Company assets, your data may be transferred to the new owner, who will be bound to uphold this Policy.
Our Site uses cookies to ensure functionality, analytics, and personalization.
6.1. Classification of Cookies We Use:
- Strictly Necessary Cookies: These are essential for the basic operation of the Site, such as navigation and access to secure areas. The Site cannot function properly without them.
- Analytical/Performance Cookies: These cookies (e.g., from Google Analytics) help us understand how visitors interact with the Site by collecting anonymous information about visitor numbers, pages visited, and traffic sources. This allows us to improve the Site.
- Functional Cookies: These cookies enable the Site to remember choices you make (such as your language preference) to provide a more personalized experience.
- Advertising/Targeting Cookies: These cookies are used to track your activity on the Site and other websites to build a profile of your interests and show you relevant advertising. We use Google’s advertising services, which may place such cookies.
Upon your first visit to the Site, we will ask for your consent to use non-essential cookies. You have the right to withdraw your consent or change your settings at any time. You can manage cookies through your browser settings. Additionally, you can opt out of personalized advertising by visiting Google’s Ad Settings or opt out of other third-party vendor’s use of cookies for personalized advertising by visiting www.aboutads.info/choices/.
7. Data Subject Rights (Your Rights)
Under the PDPL, you have the following rights concerning your personal data:
- Right to Access: To request information about the processing of your data and to receive a copy of it.
- Right to Rectification/Completion: To request the correction of inaccurate or incomplete data.
- Right to Erasure ('Right to be Forgotten'): To request the deletion of your data if it is no longer necessary for the original purposes or if you withdraw consent.
- Right to Restrict Processing: To request a temporary halt to the processing of your data under certain circumstances.
- Right to Data Portability: To receive your data in a structured, machine-readable format and to transmit it to another controller.
- Right to Object: To object to the processing of your data based on our legitimate interests, as well as for direct marketing purposes.
- Right to Withdraw Consent: To withdraw your previously given consent for processing at any time.
- Right to Lodge a Complaint: If you believe your rights have been violated, you have the right to lodge a complaint with the UAE Data Office.
8. Data Security
We implement appropriate technical and organizational security measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include data encryption, access controls, use of firewalls, and internal security policies and staff training.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Upon expiration of the retention period, the data will be securely deleted or anonymized.
10. Cross-Border Data Transfers
Should we need to transfer your personal data outside of the UAE (e.g., when using cloud services located in other jurisdictions), we will ensure that such transfer complies with the requirements of the PDPL, meaning it will be transferred to countries with an adequate level of data protection or based on your explicit consent.
11. Children’s Privacy
Our Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected such data without parental consent, we will take steps to delete it.
12. Governing Law and Jurisdiction
This Policy shall be governed and construed in accordance with the laws of the United Arab Emirates. Any disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Dubai.
13. Amendments to this Policy
We reserve the right to amend this Policy. In the event of significant changes, we will notify you by posting the updated version on this page with a new effective date. We encourage you to review this Policy periodically.